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Frontline

Talent

Lifter Leadership equips front-line talent, at the tips of your organization, with easily learnable skills that uplift their ability to listen to and serve customers, de-stress and focus, problem-solve in real-time and stay motivated throughout their day.  

Our front-line training can include:
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  • Dealing with stress and overwhelm
  • Action planning and execution
  • Holding other teammates accountable
  • Supervision as a Lifter leader
  • Personal well-being at work
  • Compassion for co-workers and customers
  • Communicating and working across generations
  • Delegation and first time management
  • Listening as a superpower for client delight
  • Focusing and task completion
  • ​Customer listening for sales, loyalty and service
  • Diffusing angry customer energy
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